As part of any managed IT service quite commonly, your systems will be covered with a piece of software referred to as RMM – this stands for remote monitoring and management. It’s crucial for a managed IT service companies’ success with their clients that this is running on all PCs, laptops and servers.
Well, the name alone you can guess a few things from it – it monitors the health of the technology in your business. If there’s a problem, the IT company are alerted to the issue before the client is even aware of a problem.
The best example of this is disk space monitoring. If a server or desktop is running low on storage, the IT company will automatically be alerted to the problem. The benefit of this pro-active approach to IT support is that the customer has minimal downtime.
RMM software allows the service provider to schedule updates and “patches” during out of hours. This again leads to less customer downtime.
Rebooting the server usually requires out of hours work due to the nature of what is being stopped.
The server could be acting as a file or print share, which means that a reboot during office hours could stop the business for running. As such, this is when a reboot script can be implemented using the RMM software which automatically schedules the reboot at a time when the server is not going to be in use. 3 am on Sunday is very common.
Of course, there are many other features of RMM software, and we’ve only given you a glimpse behind the technology curtain.
The main benefit is the pro-active approach to your business IT support requirement.
Less downtime means that your business is more productive; this is something you can’t get under a regular “break-fix” – charge by the hour IT support agreement.
If you would like to find out more about how a managed IT service can benefit your business and make it more productive, please refer to the contact details below to get in touch.