Support

Maintenance Contracts

IT is such an integral part of any business and looking after its upkeep is of vital importance to your business. Downtime can be a major drain on your time and resources and cost you money.

Whether you’re an SME owner or a manager, we offer the IT support you need for your company. You are in our safe hands for all your IT requirements. Response times are contracted to an SLA to ensure you get the support fast when you require it most.

We offer a broad array of services, which will help you to maintain your IT systems on a day-to-day basis. From server monitoring to anti-virus protection, we can provide you with the highest quality services. Our expert team serve the Northamptonshire and surrounding area, We have many different service plans, which we are certain will suit your business style. With access to our engineers when you need it most, you can’t go wrong.

  • COST EFFECTIVE – We offer a flat fee format, you can be sure that our services will be the most cost-effective solution, and can be invoiced monthly at no extra cost.
  • PROACTIVE MONITORING – All our contracted maintenance customers servers are covered 24/7 via our pro active monitoring software.
  • IMPROVED PERFORMANCE – Not everyone is a tech mastermind. We know that. We offer a no-nonsense style of tech support. We will never try to baffle you with geek jargon. Instead, we will keep things as easy as possible just for you. Our engineers can explain what the issue is right away and offer you a fast, effective solution.
  • CUSTOMER SERVICE – Customer service is our priority, so when a support is needed, we aim to do it as quickly and as efficiently as possible with minimal disruption to your business operations.
  • FIXED COST – Fixed cost contract no hidden charges applied.
  • QUALIFIED SUPPORT TEAM – Each of our technicians has the highest level of training for the job. We insist on nothing less than the highest of standards from our staff members. We have some of the most efficient engineers in the Northamptonshire area, and they are available when you need them.
  • MICROSOFT BACKING – Should there be something we do not know, we have the backing of Microsoft to get your issue fixed – all included in your contract cost.

We can provide tailored support contracts to customers local to Northamptonshire and the surrounding areas. Please call us to book a meeting or just for a chat on 01604790979.

Dont take our word for our quality of service please see our Client Testimonials

Please contact us for more information on this service.

Gold Software SupportSilver Software SupportHardware SupportAd-Hoc SupportOffice 365 Support
Covers all Remote work and On-site visits (unlimited) for Microsoft products, anti-virus and anti-spam products, backup software on the servers as and when required, and covers Remote work on clients for Microsoft products only. First line support on non-Microsoft based problems. Also included in the price is complete site Disaster Recovery for the site (where appropriate backups are being taken). FREE remote end-user support is included.

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Covers all Remote work (unlimited) for Microsoft products, anti-virus and anti-spam products, backup software on the servers as and when required, and covers Remote work on clients for Microsoft products only. First line support on non-Microsoft based problems. FREE remote end-user support is included.

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This contract will cover your hardware equipment for unlimited site visits and unlimited replacements of the hardware items if a repair can not be completed then a complete hardware replacement will be given.

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Ashby understands that not all clients want to be tied down to a maintenance contract and as such we offer an ad-hoc service for, servers, client machines and other network items, although the response time is not contracted you’ll still get the same great service as if you did have a maintenance contract with ourselves.

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Ashby understands that Microsoft Office 365 can be tricky to administer and manage, with this in mind Ashby Computers can take the pain away. With a single small annual payment we can complete all of this for you and advise how to use Office 365 more efficiently.

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To find out more about our IT Solutions services, please give us a call
on 01604 790979 or email us at service@ashbycomputers.co.uk

For more information about our services, please call us today on 01604 790979.