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Top 3 Reasons Local Businesses are Frustrated with their IT Service Provider in 2023

Is your IT help not good enough? Local businesses are unhappy with their IT service provider for the top three reasons in 2023. As part of their plan to maximise profits and speed up growth, businesses often rethink the service providers they use. In 2023, local companies that want to improve their systems and workflows are paying the most attention to IT support and tech solutions.

These places are very important because they help cut costs and make sure the system works well. In this piece, we look at the top three reasons why many local businesses decide to switch to our IT support services.

Response Times That Are Slow

Ever had a serious problem with your computer or phone that needed to be fixed right away, but when you called the IT support centre, no one answered, so you had to send an email instead?

Then you wait, and wait, and wait. You don’t hear back for hours, so you have to find out what’s going on with your problem.

Does this story make you feel anything?

Your present IT service provider’s slow response time is the main reason why we’ve gained so many new clients. It’s not hard to see why. In an age where everything is done online, companies want fast, skilled service with reasonable times to solve problems. Any good IT service company knows that this is something that can’t be changed.

Bad things that happen

In the IT world, disasters are things like security breaches, long periods of downtime, and losing a lot of data. Usually, local companies come to us a few months after a disaster because they were unhappy with the disaster itself and the large recovery bill from their current provider.

Such situations don’t have much to do with managed services, and because ransomware threats are always a threat, we’re getting a lot of new clients because of them.

Services That Didn’t Fit

Sometimes, your business grows so much that your current IT service provider can’t keep up. A good example of this is a former client who was happy with their provider until they needed more creative and advanced solutions to improve their business processes for the digital age.

The COVID-19 pandemic caused them to need digital solutions like a touchless sign-in system for their reception area. However, their former IT service provider couldn’t help them. Lucky for us, they found us. Now, we’re looking at many of their manual processes and planning the next steps for their project to digitise them.

If you find yourself in any of these situations, it’s time for us to talk. Contact us right away.