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Maintenance Contracts

We keep your IT running and look after all the technical aspects of your business

IT is such an integral part of any business and looking after its upkeep is of vital importance to your business. Downtime can be a major drain on your time and resources and cost you money when you should be concentrating on your own day job.

Whether you’re an SME owner or a manager, we offer the IT support you need for your company. You are in our safe hands for all your IT requirements. Response times are contracted to an SLA to ensure you get the support fast when you require it most.

We offer a broad array of services, which will help you to maintain your IT systems on a day-to-day basis. From server monitoring to anti-virus protection, we can provide you with the highest quality services. Our expert team serve the Northamptonshire and surrounding area, we have many different service plans, which we are certain will suit your business style. With access to our engineers when you need it most, you can’t go wrong.

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Why have a Maintenance Contract?

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COST EFFECTIVE

We offer a flat fee format; you can be sure that our services will be the most cost-effective solution and can be invoiced monthly at no extra cost.
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PROACTIVE MONITORING

All our contracted maintenance customers servers and client machines are covered 24/7 via our proactive monitoring software.
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IMPROVED PERFORMANCE

Not everyone is a tech mastermind. We know that. We offer a no-nonsense style of tech support. We will never try to baffle you with geek jargon. Instead, we will keep things as easy as possible just for you. Our engineers can explain what the issue is right away and offer you a fast, effective solution.
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FIXED COST

Fixed cost contract no hidden charges applied.
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CUSTOMER SERVICE

Customer service is our priority, so when a support is needed, we aim to do it as quickly and as efficiently as possible with minimal disruption to your business operations.
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QUALIFIED SUPPORT TEAM

Each of our technicians has the highest level of training for the job. We insist on nothing less than the highest of standards from our staff members, and they are available when you need them.
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MICROSOFT BACKING

Should there be something we do not know; we have the backing of Microsoft to get your issue fixed – all included in your contract cost.
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TAILORED SUPPPORT

We can provide tailored support contracts to customers local to Northamptonshire and the surrounding areas. Please call us to book a meeting or just for a chat on 01604 790979.
Covers all Remote work and On-site visits (unlimited) for Microsoft products, anti-virus and anti-spam products, backup software on the servers only, and covers Remote work on clients for Microsoft products only. First line support on non-Microsoft based problems. Also included in the price is complete site Disaster Recovery for the site (where appropriate backups are being taken).

Free project consultation for anything is included on an unlimited basis. You would only be charged for issues outside of your contract or new installs.

All site visits for all networking equipment or client based issues are included

Ransomware protection is included as standard

Proactive monitoring of all servers is included with our Gold support packages and our supported times are Monday – Friday, 08.30 – 17.00. All remote patching, remote reboots and remote system changes can be completed out of hours at no extra charge – at times to suit the customer.

This contract will cover your hardware equipment for unlimited site visits and unlimited replacements of the hardware items if a repair cannot be completed then a complete hardware replacement will be given.
Ashby understands that not all clients want to be tied down to a maintenance contract and as such we offer an ad-hoc service for, servers, client machines and other network items, although the response time is not contracted you’ll still get the same great service as if you did have a maintenance contract with ourselves.
Ashby understands that Microsoft Office 365 can be tricky to administer and manage, with this in mind Ashby Computers can take the pain away. With a single small annual payment, we can complete all of this for you and advise how to use Office 365 more efficiently as well as securing your Office 365 Tennant.

Frequently Asked Question

Other IT Services

IT Support

IT Repairs

Cyber Security

Project Consultation

To find out more about our IT Solutions services, please give us a call on 01604 790979 or email us at service@ashbycomputers.co.uk