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The hidden IT tool in your business that you need to know about

If you are a business of more than ten employees, there’s a good chance you’ve got an IT support provider or in house IT person that manages the silent running of your technology. Almost all providers use a toolset commonly known as RMM (remote management and monitoring).

Up until recently, it’s been a hidden tool that sits in the background and helps maintain your businesses IT infrastructure, alerting your IT providers to systems that need patching, servers that are running low on space and all manner of other technical logs that help with the smooth running of your systems. However, recently you may have heard two critical attacks that have left many small businesses questioning the need for RMM tools.

Two more prominent vendors (Solarwinds and Kaseya) had their toolset breached by cybercriminals. This left the IT industry reeling and have helped coin the term “supply chain attacks”.

These types of attacks can come in many different forms but what you have to be aware of is that the vendors that you use in your business may increase the risk your company has of a data breach or ransomware attack. Luckily the attacks mentioned above are few and far between.  It was a wake-up call to all RMM vendors and IT providers that use such tools.

So the question remains should you still be using RMM tools?

The simple answer is yes.

Without RMM tools in place, most IT providers would be lost.  They are crucial to the management of IT infrastructure on many levels. I’ll give you two examples:

Scenario 1) You call your IT support helpdesk with an urgent IT issue that you need fixing immediately. You expect a response from the technician with the request that they can remote onto your computer to look at the problem and find a fix.

Guess what?  The tool that they use to remote onto your machine is part of the RMM suite.  Without the ability to take control of your device remotely, fixing the problem becomes far more complex and may even include a chargeable visit onsite to resolve the issue.

That’s the last thing you need – handing about waiting for an IT technician to come fix your problem.  This costs you time and money.

The solution?  Stick with the RMM tool.

Scenario 2) “Please wait while we update your computer.” I’m sure you’ve experienced this before – you’ve got a critical deadline to meet or attempting to join an online meeting only to be told by your computer that it needs to be updated and restarted.  You’ve got no choice, but the hit the restart button and wait..wait..wait.

RMM tools can fix this issue – if your IT provider knows their stuff, then they’ll already be implementing updates at a scheduled time that fits with your business.  Tuesday mornings at 10 am?  Probably the worst time for most – Friday at 3 pm – acceptable.

RMM tools have you covered.

If you want to find out more about implementing a secure RMM tool in your business, then get in touch with us today.