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Alpha Contracts Leasing Ltd

A regulated vehicle leasing broker based in Northamptonshire, offering tailored leasing solutions to businesses and individuals. Known for their customer-centric approach and operational agility, they required a dependable IT partner to support their growing infrastructure and ensure seamless day-to-day operations.

Challenges

Alpha Contracts faced several operational challenges prior to onboarding:

  • A fragmented IT setup with limited centralised support.
  • The need for secure and efficient onboarding of remote staff, including device setup and email integration.
  • Concerns around mobile device security, particularly for iPhones used for business communications.
  • A requirement for proactive support and monitoring, including MDR (Managed Detection and Response) capabilities.

Solution

Ashby Computer Services proposed a comprehensive support package tailored to Alpha Contracts’ needs:

  • Onsite installation of new devices, including Lenovo ThinkBooks and Ashby Intel Ultra Series desktops.
  • Deployment of Gold Software Support on a per-user basis.
  • Integration of Vipre MDR for enhanced endpoint protection.
  • Creation of a collaborative workspace to streamline communication and task tracking across teams.

Implementation / Process

The onboarding process was executed in several coordinated phases:

  1. Pre-Installation Planning: Engineers reviewed the quote and project scope, ensuring readiness for device deployment and support setup.
  2. Onsite Installation: Devices were installed and configured at Alpha Contracts’ premises, with engineers ensuring minimal disruption.
  3. Remote User Setup: Staff working remotely, including those based in Wales, were onboarded with secure access and email configuration.
  4. Workspace Collaboration: A dedicated workspace titled “Alpha Contracts – Onboard and PCs” was created, allowing engineers and managers to collaborate and track progress.
  5. Post-Project Review: Follow-up communications confirmed successful installation and support handover, with positive feedback from Alpha Contracts on the professionalism and effectiveness of the team.

Results/Benefits

  • Operational Continuity: All systems were transitioned without downtime, ensuring business continuity.
  • Improved Security: Vipre MDR provided robust protection across endpoints, addressing concerns around mobile device vulnerabilities.
  • Enhanced Support Visibility: The collaborative workspace enabled real-time updates and streamlined issue resolution.
  • Customer Satisfaction: Alpha Contracts expressed high satisfaction with the onboarding experience, noting the helpfulness and responsiveness of the support team.

Key Takeaways

  • Charity pricing for Office 365 offers significant value for non-profit organisations.
  • Full IT project management, including third-party coordination, ensures smooth implementation.
  • Modern infrastructure and cloud-based tools lead to improved security and operational efficiency.
  • Strategic investment in IT can deliver long-term benefits with minimal financial impact.

For more information about our services, please call us today on 01604 790979

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