1st Line IT Support Engineer

1st Line IT Support Technician

In the role of 1st Line IT Support Technician you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers.

About Us

Ashby Computers is a Microsoft Gold Accredited MSP, evolving their team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners.

Key Responsibility Areas

• Dealing with first line support queries within the parameters provided
• Assisting in the running of the Information Technology for the Company
• Ensuring that customer backup regimes are adhered to and recorded, and faults rectified or passed through the support team
• Ensuring that customer Anti-virus updates and scans are completed and recorded
• Assisting end users with configuration of their installed software and computers as well as new machine setups
• Ensuring that customer system security is maintained, and issues are reported
• Carry out PC repairs and building of new ones if the workshop requires assistance
• Office 365 installation and administration
• First line support with server infrastructure

Required Skills

• Proven background working within an IT role
• MSP Experience would be preferred
• Must be articulate, possess excellent IT and communication skills and work well under pressure
• Must be strong team player
• Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English
• Own transport and driving licence is ideal as travel to client sites may be required

Desirable Skills

• Vlan, setup and configurations
• Firewall and internet connectivity setups and firewall rule administration
• Installation of server operating system and Active directory installation
• Ubiquiti knowledge, installation, and administration
• ESET antivirus software
• Office 365 migration techniques

Benefits

• Competitive bonus
• 28 days holiday including 8 bank holidays
• Pension scheme
• Internal examination assistance
• Potential to progress through the company