How much does this service cost?

Each company is different but the costs are based on a per device or per user basis.

What are the benefits of Remote IT support?

One of the biggest benefits of remote IT Support is the cost savings that businesses experience by making business IT support costs lower as you are reducing the travel times. A managed service approach will also provide businesses with comprehensive security, customized backup and recovery solutions, can still be included even with a remote support only contract.

What is remote support?

Most IT issues are now dealt with remotely and the need to attend site for IT faults is a lot less, so why pay for site visits if they are not needed? With our secure Teamviewer application our engineers will connect onto your machines and resolve the IT fault/s that you may have much quicker than waiting for a site visit.

What response times are available?

By default our support contracts are 4 working hours, however we rarely ever take that long (not once in the past 4 years) with the current response time for the past trailing 7 days being 11 minutes.

What size business can benefit from remote IT support?

Our team can and do support any size of business from 1 user up to a company of 150 IT users. We have specialised knowledge in a large number of industries and have seen a vast amount of line of business applications which we can also first line assist with.

Join Our Free Webinar

Empower Your Charity By Saving Money on IT Services

Monday 24th February 2025, 10:00am - 11:30am

Discover how tailored IT support can enhance your charity’s operations, improve data security, and streamline processes. Join Ashby Computers and industry experts for an insightful webinar designed exclusively for charitable organisations.

FREE WEBINAR | For Non-profit Organisations – 24th February 2025

Key Highlights:

Expert Insights
Learn from Ashby Computers, a trusted IT support provider with over 30 years of experience.
Tailored Solutions
Explore IT services customised for the unique needs of charities, including Office 365 support, cyber security, and cloud services.
Interactive Q&A
Engage with experts to address your specific IT challenges.
Cost-effective Solutions
Learn how to make the most of your IT budget with affordable solutions designed for charities.

Don’t miss this opportunity to transform your charity’s IT. Register for free today!

Anyone who registers and joins the webinar will receive JustEat vouchers from our security partner, ESET.

Ashby Computers is dedicated to educating charity directors and their staff on ways to save on essential IT solutions.

Find out about software and services that all have reduced fees when it comes to licensing when working with non-profit organisations. We understand that every penny counts for charities. That’s why we’ve partnered with leading providers to bring you exclusive cost-saving opportunities on essential IT services and software:

Gold IT Support Package

Enjoy comprehensive IT support at a reduced rate:

Reduced from £20 + VAT per user per month to £15 + VAT per month.

Office 365 Discounts for Non-Profit Organisations

10 Free Business Premium Licences annually (normally £18.10 + VAT per user, per month).
300 Free Business Basic Licences, saving you £4.90 + VAT per user, per month.
Additional Business Standard and Business Premium licences are available at significantly reduced rates.
$2,000 annual Azure credits, helping you access powerful cloud solutions without added cost.

ESET Security Licences

Protect your systems with industry-leading antivirus and cybersecurity tools:

30% discount on all ESET licences for non-profits.

SkyKick Backup Solutions

Safeguard your data with top-tier backup services:

18% off all SkyKick licences.

These savings allow your charity to access premium IT solutions at a fraction of the cost, freeing up your budget to focus on your mission.

Benefits of Microsoft 365 Modern Work for Charities

Microsoft 365’s modern work benefits include increased productivity, collaboration, and flexibility, as well as reduced costs and enhanced security.

Increased productivity

Real-time collaboration
Employees can work together on documents, calendars, and mailboxes in real-time.
Virtual meetings
Microsoft Teams allows employees to conduct virtual meetings.
Automatic updates
The cloud-based platform automatically rolls out updates, patches, and new features.

Improved collaboration

Centralised collaboration
Employees can share resources and work together on projects, even if they are in different locations.
Improved communication
Microsoft Teams provides a workspace for real-time communication.

Increased flexibility

Work-life balance
Employees can work around their own schedules and preferences.
Job satisfaction
Employees can balance their professional responsibilities with personal commitments.

Reduced costs

Predictable expenses
Microsoft 365 reduces overhead costs linked to server maintenance and software upgrades.
Real estate and IT costs
Businesses can save money by adopting flexible working models.

Enhanced security

Data encryption
Microsoft 365 includes data encryption to protect business data.
Multi-factor authentication
Microsoft 365 includes multi-factor authentication to protect businesses from cyber threats.

Microsoft 365 Copilot is an AI-powered tool that can help users be more productive and creative.

It can help with tasks like writing, summarising, and analysing data. Copilot can also help users collaborate more effectively and improve their communication skills.

Benefits of Microsoft 365 Copilot

Copilot integrates with Microsoft 365 applications like Word, Excel, PowerPoint, Outlook, and Teams. It can be customised to meet the needs of any organisation.

Productivity
Copilot can help users save time by automating tasks and streamlining workflows.
Creativity
Copilot can help users generate ideas, content, and insights.
Collaboration
Copilot can help users work together more effectively.
Communication
Copilot can help users improve their communication skills.
Data analysis
Copilot can help users analyse data and make informed decisions.
Task automation
Copilot can help users automate repetitive tasks.
Time efficiency
Copilot can help users reduce the time spent on routine tasks.
Security
Copilot provides enterprise-grade security, privacy, and compliance.

Ashby Computers, helping organisations and communities spend less on IT

Experience with Charities

We understand the unique challenges faced by charitable organisations and tailor our services to meet your specific needs.

Cost-Effective Solutions

Our services are designed to provide maximum value, ensuring you get the most out of your IT investments without exceeding your budget. In some cases you can use the same software but just at reduced rates.