Frequently Asked Questions

Can a maintenance contract include cyber security services?

Maintenance Contracts,

Yes. Many businesses include endpoint protection, patching, backups, and security monitoring as part of their contract. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can anti-spam help prevent phishing?

Anti-Spam Solutions,

Yes. Good email security reduces phishing risk, especially when combined with MFA and user awareness training.

Can Azure improve business continuity?

Microsoft Azure Services,

Yes. Azure can support backups, disaster recovery, and resilient hosting when designed correctly. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can cybersecurity be included as part of IT support?

IT Support,

Yes - cybersecurity is a core part of our IT support services. We help protect businesses with endpoint protection, email security, backups, and user awareness training to reduce cyber risk.

Can I book a call to discuss IT support?

Contact Us,

Yes. Contact us and we’ll arrange a call to understand your requirements and recommend next steps. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can I see what my staff are learning?

Cyber Security Awareness Training,

Yes - full reporting is included.

Can I speak to a customer reference?

Case Studies,

In some cases, yes, subject to customer permission. Contact us and we’ll discuss suitable references.

Can I use Office 365 on all my devices?

Office 365,

Definitely! Access your emails, documents and Teams chats from any PC, Mac or mobile device. If you've got the internet, you're good to go. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can we set different rules for different teams?

Web Filtering,

Yes. Policies can usually be tailored by user group, role, or device type.

Can web filtering work for remote and mobile users?

Web Filtering,

Yes. Many solutions protect users on and off the office network, including remote workers.

Can you act as our outsourced IT department?

Small Business IT Support,

Yes. Ashby Computers can provide day-to-day support, proactive maintenance, and strategic advice without the cost of hiring in-house IT. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you add banners for campaigns or promotions?

Exclaimer Services,

Yes. Signature platforms can add scheduled banners for marketing messages, events, or notices.

Can you cover multiple sites?

Maintenance Contracts,

Yes. Ashby Computers can support multi-site businesses with a mix of remote support and planned onsite visits. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you deploy anti-virus across multiple devices?

Anti-Virus Solutions,

Yes. Ashby Computers can roll out protection across PCs, laptops, and servers with consistent policies.

Can you help after a suspected security incident?

Cyber Security,

Yes. If you suspect an incident, contact us immediately. Ashby Computers can help contain the issue, investigate, and advise on remediation steps. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you help if we’re unhappy with our current IT setup?

Small Business IT Support,

Absolutely! We'll assess your current system, understand your needs, and suggest practical improvements that work for your business and budget. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you help us implement what you write about?

Blog,

Yes. If a blog topic highlights a risk or improvement area, we can advise and help you roll out changes. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you help us plan upgrades as we grow?

Small Business IT Support,

Yes. Ashby Computers can recommend a roadmap for devices, security, and cloud services based on budget and business goals.

Can you improve Microsoft 365 security?

Office 365,

Yes. Ashby Computers can implement MFA, conditional access (where available), secure email settings, and best-practice policies. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you manage adds/moves/changes for users?

Office 365 Support,

Yes. Ashby Computers can manage user onboarding/offboarding, licence changes, and access management.

Can you manage patching and updates?

Managed IT Services,

Yes. Ashby Computers can manage patching for operating systems and supported applications as part of an agreed plan.

Can you migrate us to Microsoft 365?

Office 365,

Yes. Ashby Computers can plan and deliver migrations for email, files, and collaboration tools with minimal disruption.

Can you move servers or applications to Azure?

Microsoft Azure Services,

Yes. Ashby Computers can assess suitability, plan migration, and manage the transition with a focus on continuity and security. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you prioritise urgent issues?

IT Helpdesk,

Yes. Issues are triaged by impact and urgency so critical problems are addressed first. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you support multi-tenant or multiple domains?

Office 365 Support,

Often yes. Tell us your setup and we’ll confirm the best approach. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you support production-critical systems?

IT Support for Manufacturing,

Yes. Ashby Computers prioritise uptime and can design support around operational needs, including proactive monitoring and maintenance. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you support secure remote access for advisers and staff?

IT Support for Finance,

Yes. Ashby Computers can implement secure access with MFA, device security, and controlled permissions. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you support site-based and mobile teams?

IT Support for Construction,

Yes. Ashby Computers can support mobile devices, connectivity, and cloud collaboration so teams can work securely from site. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you support systems handling sensitive patient data?

IT Support for Healthcare,

Yes. Ashby Computers help implement strong access controls, secure devices, and reliable backups to reduce risk around sensitive data. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you support Teams and SharePoint?

Office 365 Support,

Yes. Ashby Computers can help with configuration, permissions, file sharing, and troubleshooting. Services are delivered remotely and on-site for businesses across Northamptonshire.

Can you take over from an existing IT provider?

About,

Yes. Ashby Computers can handle a structured handover, document your environment, and agree a transition plan to minimise disruption. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do we need to back up Microsoft 365 data?

Office 365 Backup,

Many businesses choose an independent backup to protect against accidental deletion, retention limits, or malicious activity.

Do you have case studies for my sector?

Case Studies,

Ashby Computers publish examples where possible. If you don’t see your sector, contact us and we’ll share relevant experience.

Do you help choose the right Microsoft 365 licence?

Office 365,

Yes. We’ll recommend licences based on how your team works, security needs, and budget.

Do you help finance firms meet compliance and security requirements?

IT Support for Finance,

Ashby Computers can support best-practice security controls and help document processes, but compliance obligations vary, so we align solutions to your regulatory needs. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you help with Azure cost management?

Microsoft Azure Services,

Yes. Ashby Computers can advise on sizing, reserved capacity options, and governance to help keep costs predictable. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you help with Cyber Essentials preparation?

Cyber Security,

Yes. Ashby Computers can guide you through the requirements, address gaps, and help you prepare for assessment and certification. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you help with reliable backups and file access?

IT Support for Construction,

Yes. Ashby Computers can set up secure cloud file access and backup strategies to protect drawings, documents, and email. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you monitor devices and servers?

Managed IT Services,

Where included in your package, we monitor health and alerts so we can address issues before they cause downtime. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you offer apprenticeships or entry-level roles?

Careers,

Roles vary throughout the year. Check the Careers page regularly for current opportunities.

Do you offer flexible support packages for growing businesses?

Small Business IT Support,

Yes! Whether you're a sole trader or running a 100-person operation, we tailor our IT support packages to match your needs and budget. Ashby Computers’ support scales as your business grows. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you offer on-site support?

IT Remote Support,

Yes, we provide on-site support if needed, or you can bring your device to our workshop. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you offer remote IT support as well as on-site support?

IT Support,

Yes - many IT issues can be resolved quickly using secure remote access. For more complex problems or planned work, we also provide on-site IT support where required.

Do you offer tailored IT support services?

IT Helpdesk,

Yes, all our IT services are customised to suit your business’s specific needs. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you provide email quarantine and reporting?

Anti-Spam Solutions,

Many solutions include quarantine controls and reporting to help administrators review blocked messages.

Do you provide IT support locally in Northamptonshire?

IT Support,

Yes - Ashby Computer Services provides local IT support for businesses across Northamptonshire, including Northampton, Kettering, Corby, and Wellingborough. Our engineers deliver both remote and on-site support depending on your needs.

Do you provide phishing simulations?

Cyber Security Awareness Training,

If required, we can run simulated phishing campaigns to measure risk and reinforce learning.

Do you provide reporting on tickets and performance?

IT Helpdesk,

Yes. Ashby Computers can provide regular summaries such as ticket volumes, common issues, and service performance.

Do you provide support for Microsoft 365 outages?

Office 365 Support,

Ashby Computers monitor service health, advise on workarounds where possible, and help you understand impact and resolution updates. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you supply and manage business anti-virus?

Anti-Virus Solutions,

Yes. Ashby Computers can recommend and manage endpoint protection suited to your business, including deployment and ongoing management.

Do you support businesses of different sizes?

About,

Yes. Ashby Computers tailor support for single-user businesses through to multi-user environments, scaling service levels as you grow. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you support case management and legal software?

IT Support for Law Firms,

Ashby Computers can support many common legal applications. Tell us what you use so we can confirm compatibility and support scope. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you support home and hybrid workers?

Small Business IT Support,

Yes. Ashby Computers can support users wherever they work, including remote access, device security, and Microsoft 365 collaboration tools. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you support multi-site or practice locations?

IT Support for Healthcare,

Yes. Ashby Computers can support multiple sites with centralised management and secure connectivity. Services are delivered remotely and on-site for businesses across Northamptonshire.

Do you work with on-premise and cloud systems?

IT Support for Manufacturing,

Yes. Many manufacturers run a mix of on-site servers, shop-floor systems, and cloud tools; we support hybrid environments. Services are delivered remotely and on-site for businesses across Northamptonshire.

Does anti-virus protect against ransomware?

Anti-Virus Solutions,

Anti-virus can help, but ransomware protection works best as a layered approach including backups, patching, and user training.

Does it work with Microsoft 365 and Outlook?

Exclaimer Services,

Yes. Ashby Computers can configure signature management to work with Microsoft 365 and common email clients. Services are delivered remotely and on-site for businesses across Northamptonshire.

Does the size of our business matter?

IT Support for Finance,

No - any company dealing with money and finance should have a robust and credible IT support system in place. Whether you’re an accountant, online shop owner, or running a large financial institution, you need to ensure your communications and financial and personal data storage are secure. Furthermore, any sized company is at risk of cyber attacks, so having a trusted IT partner onboard can help prevent business downtime and cyber threats, and support real-time IT issues.

Does the size of our company matter?

Managed IT Services,

No, it doesn’t. At Ashby Computers, we tailor our Managed IT Services to match your business and user needs. Whether it’s one or a hundred devices, we can set up and take care of everything to ensure your operations run smoothly, safely and successfully.

Does the size of our construction company matter?

IT Support for Construction,

Ashby Computers offer IT support to construction companies of all sizes. Working from our Northampton office, our IT services ensure that your IT infrastructure, data, and communications are always secure, streamlined, and efficient. Ashby Computers’ remote IT team is also available, saving construction companies money on the need for an in-house IT company.

Does the size of our law firm matter?

IT Support for Law Firms,

No - we provide effective and trusted managed IT services to legal firms of all sizes. Any legal professional is at risk of cyber threats and will benefit from a secure, efficient IT system. By having a reliable IT partner onboard, we can help prevent business downtime and real-time IT issues to keep you running.

Does the size of our manufacturing operation matter?

IT Support for Manufacturing,

Any sized manufacturing company can and should have IT support. Ashby Computers’ IT support systems ensure all your data and communications are secure, information can be stored easily, and processes streamlined to enhance productivity and profitability. We’re also on-hand with our remote IT support, saving many manufacturing companies the need and cost of an in-house IT department.

Does the size of our medical organisation matter?

IT Support for Healthcare,

No - when it comes to medical IT support, we can scale our services to as few or as many devices, networks or users as you have. Ashby Computers can also implement IT solutions that grow with your business, safeguarding you for the future. Any sized medical practice is at risk of cyber threats and costly IT problems. By having a trusted IT partner, you can avoid cyber threats, business downtime and quick resolutions to real-time IT issues.

Does web filtering help prevent phishing?

Web Filtering,

It can help block known malicious sites, but it works best alongside email security and user awareness training.

How do I apply for a role at Ashby Computers?

Careers,

Open the role listing and follow the application instructions. If you have questions, contact us and we’ll point you to the right person.

How do I get in touch with Ashby Computers?

Contact Us,

Use the contact form on this page, or call/email using the details shown, and we’ll respond as soon as possible. Services are delivered remotely and on-site for businesses across Northamptonshire.

How do I request a quote or assessment?

About,

Use the Contact Us form or call us to discuss your requirements. We'll recommend an approach and next steps based on your setup.

How do I request support?

IT Remote Support,

If you are experiencing technical difficulties or require a business change, give us a call on 01604 790979 or email us at enquiries@ashbycomputers.co.uk. Services are delivered remotely and on-site for businesses across Northamptonshire.

How do I subscribe to updates?

Blog,

You can contact us to discuss receiving updates relevant to your services.

How do users raise an IT helpdesk ticket?

IT Helpdesk,

Users can raise requests via email or your agreed support method. We’ll confirm the best route during onboarding. Services are delivered remotely and on-site for businesses across Northamptonshire.

How do we get started with IT support from Ashby Computers?

IT Support,

Simply contact us to discuss your requirements. We’ll review your current IT setup, recommend the most suitable support approach, and help you transition smoothly.

How do we measure improvement over time?

Cyber Security Awareness Training,

Ashby Computers track completion and performance metrics (where available) and review outcomes regularly to focus on the highest-risk areas.

How do you handle alerts and infections?

Anti-Virus Solutions,

Ashby Computers help investigate alerts, isolate affected devices if needed, and remediate issues to reduce business disruption.

How do you protect confidential client data?

IT Support for Law Firms,

Ashby Computers implement layered security such as MFA, encryption, access control, secure backups, and user training to reduce data risk.

How do you secure Azure environments?

Microsoft Azure Services,

Ashby Computers can implement identity controls, MFA, least privilege access, logging, and security best practices appropriate to your tenant. Services are delivered remotely and on-site for businesses across Northamptonshire.

How does proactive IT support work?

IT Support,

Proactive IT support involves continuously monitoring systems, applying updates and security patches, and addressing potential issues early to reduce downtime and improve performance.

How does remote IT support work?

IT Remote Support,

Ashby Computers securely connect to your computer via encrypted software and fix issues remotely, saving time and avoiding site visits. Services are delivered remotely and on-site for businesses across Northamptonshire.

How does remote IT support work?

IT Remote Support,

With your permission, we connect securely to diagnose and fix issues. You can watch the session and disconnect at any time. Services are delivered remotely and on-site for businesses across Northamptonshire.

How does the free cyber security assessment work?

Cyber Security,

We’ll review your current systems, processes, and security controls, identifying any vulnerabilities or risks. You’ll receive a clear, jargon-free report along with practical recommendations and a no-obligation quote for implementing improvements. Services are delivered remotely and on-site for businesses across Northamptonshire.

How long does security awareness training take?

Cyber Security Awareness Training,

Training is usually delivered in short, regular modules to fit around workloads; frequency and length can be tailored. Services are delivered remotely and on-site for businesses across Northamptonshire.

How long does setup take?

Cyber Security Awareness Training,

Most clients are fully onboarded within 2 - 4 hours.

How much does outsourced IT management cost?

Managed IT Services,

The cost of Managed IT Services depends on your requirements, the IT services needed, and the complexity of your operation. Once we have established your IT needs, we will provide an overall cost with fixed monthly payments. There are no unexpected costs or callout charges, and we offer a free, no-obligation quote. Services are delivered remotely and on-site for businesses across Northamptonshire.

How much does the IT support cost?

IT Support for Law Firms,

The cost of legal IT support depends on the size of your law firm and business requirements. We offer IT services to all legal professionals, from independent solicitors to large legal firms. Please contact Ashby Computers for a free consultation, during which we can conduct a site visit and expertly recommend the best IT solution for your business. Services are delivered remotely and on-site for businesses across Northamptonshire.

How much does the service cost?

IT Remote Support,

Each company is different but the costs are based on a per device or per user basis.

How much does the service cost?

IT Support for Manufacturing,

The cost of manufacturing IT support depends on your operation's size and requirements. Please contact Ashby Computers for a free consultation, where we can conduct a site visit and recommend the best IT solution for your infrastructure.

How much does the service cost?

IT Support for Finance,

The cost of financial service IT support depends on your operational size, unique processes, and specific requirements. Please contact Ashby Computers for a free consultation, during which we can conduct a site visit and expertly recommend the best IT solution for your infrastructure.

How much does the service cost?

IT Support for Construction,

The cost of IT services for construction companies can vary depending on the client’s operational size and requirements. Please contact Ashby Computers for a free consultation. We will conduct a site visit and recommend the best IT solution.

How much does this service cost?

IT Support for Healthcare,

The cost of healthcare IT-managed services can vary depending on the size and needs of the organisation. Please contact Ashby Computers for a free consultation. We can conduct a site visit and expertly recommend the best IT solution.

How often are backups taken and how long are they kept?

Office 365 Backup,

Backup frequency and retention depend on the chosen service. We’ll recommend settings based on your risk and compliance needs.

How often is the blog updated?

Blog,

Ashby Computers publish articles when there are useful updates, guidance, or security alerts relevant to our customers.

How quickly can Ashby Computers improve my cyber security?

Cyber Security,

Timeframes vary depending on the size of your business and the scope of the work, but we can often start improvements immediately after the assessment. In many cases, essential security measures can be implemented within days. Services are delivered remotely and on-site for businesses across Northamptonshire.

How quickly can data be restored?

Office 365 Backup,

Restore times depend on the amount of data and where it’s being restored to. We’ll set expectations during setup.

How quickly can Exclaimer be implemented?

Exclaimer Services,

Once Exclaimer is installed and customised to your preferences, you can update email signatures instantly. Rolling out new, standardised email signatures across your business at the click of a button. Ashby Computers can help you upload your Exclaimer Signature Management software so you’re up and running as quickly as possible, with minimal disruption to your daily workload.

How quickly can you respond to IT issues?

IT Support,

Response times depend on your support plan, but our proactive monitoring and responsive helpdesk allow us to resolve most issues quickly and minimise disruption for businesses across Northamptonshire.

How quickly can you respond to IT issues?

IT Remote Support,

Ashby Computers typically start working on your issue within minutes, much faster than arranging an on-site visit. Services are delivered remotely and on-site for businesses across Northamptonshire.

How quickly can you respond to IT issues?

IT Helpdesk,

Ashby Computers respond quickly within Northamptonshire and surrounding areas, getting started on solutions straight away. Services are delivered remotely and on-site for businesses across Northamptonshire.

How to Get Microsoft Office 365 Support

Office 365,

The easiest and quickest way to get help is to call us directly or fill out the callback request form at the top of this page. One of our engineers will reach out to you as soon as possible Services are delivered remotely and on-site for businesses across Northamptonshire.

Is Exclaimer Safe?

Exclaimer Services,

Yes, Exclaimer is safe. All networks, connections and databases are secured by SSL Certificates. Exclaimer is regularly checked to ensure it meets cloud standards and only allows assigned administrators to access it. Exclalimer is also used worldwide by over 60,000 companies in every industry and sector.

Is Microsoft 365 backup compliant with UK requirements?

Office 365 Backup,

Compliance depends on your industry and configuration. We’ll help you align retention and access controls with your obligations. Services are delivered remotely and on-site for businesses across Northamptonshire.

Is remote IT support secure?

IT Remote Support,

Yes, we use encrypted software to ensure your data and systems remain secure. Services are delivered remotely and on-site for businesses across Northamptonshire.

Is remote support secure?

IT Remote Support,

Yes. Ashby Computers use secure tools and access controls, and we only connect with authorisation. Services are delivered remotely and on-site for businesses across Northamptonshire.

Is the training relevant to my industry?

Cyber Security Awareness Training,

Yes - courses can be tailored by sector and risk profile.

Is there a minimum contract term?

Maintenance Contracts,

Contract terms vary. We’ll explain options based on the service level you need.

Microsoft Office 365 Solutions

Office 365,

As partners, we handle the technical bits - from setup to support. We'll ensure your system works exactly how you need it to, saving you time and hassle. Services are delivered remotely and on-site for businesses across Northamptonshire.

What are Managed IT Services?

Managed IT Services,

Managed IT Services is when you partner with an external IT specialist, like Ashby Computers, to install, oversee and manage your IT systems. This ensures your IT systems are in the hands of experts, who cover various IT tasks such as cyber security, software updates, data backup, technical support, and more. Services are delivered remotely and on-site for businesses across Northamptonshire.

What are your response times to IT queries?

IT Support for Manufacturing,

By default, our support contracts are 4 working hours; however, our team often responds faster as we know the significance an IT issue can have on manufacturers. Ashby Computers’ current response time is around 11 minutes. So you can feel confident you have IT support at all times. Services are delivered remotely and on-site for businesses across Northamptonshire.

What are your response times to IT queries?

IT Support for Finance,

Whereas an in-house IT team may have multiple issues to deal with, Ashby Computers is your dedicated IT partner. Our current response time is around 11 minutes, so you can feel confident you always have IT support. Services are delivered remotely and on-site for businesses across Northamptonshire.

What are your response times to IT queries?

IT Support for Law Firms,

Whereas an in-house IT team may have multiple issues to deal with, Ashby Computers is your dedicated IT partner. Our IT support contracts are 4 working hours; however, our team often responds faster as we know the significance an IT issue can have for legal services. Our current response time is around 11 minutes, so you can feel confident you always have IT support. Services are delivered remotely and on-site for businesses across Northamptonshire.

What are your response times to IT queries?

IT Support for Healthcare,

Ashby Computers’ support contracts are for four working hours, whether you’re on-site, at home, or in the office. However, our team often responds faster, as we know the significance an IT issue can have on the healthcare sector. Ashby Computers’ current response time is around 11 minutes, so you can feel confident you have IT support when needed. Services are delivered remotely and on-site for businesses across Northamptonshire.

What are your response times to IT queries?

IT Support for Construction,

Ashby Computers’ support contracts are for four working hours, whether you’re on-site, at home, or in the office. However, our team often responds faster, as we know the significance an IT issue can have on construction firms. Ashby Computers’ current response time is around 11 minutes, so you can feel confident you have IT support when needed. Services are delivered remotely and on-site for businesses across Northamptonshire.

What areas are covered in a security review?

Cyber Security,

Typically accounts and access, endpoint security, patching, email security, backups, and user awareness,then a prioritised improvement plan. Services are delivered remotely and on-site for businesses across Northamptonshire.

What areas do you cover for IT support?

Small Business IT Support,

Ashby Computers primarily serve small businesses throughout Northamptonshire and its surrounding areas. This focused coverage allows us to provide prompt on-site support and maintain our high service standards. Services are delivered remotely and on-site for businesses across Northamptonshire.

What does IT support include?

IT Support,

IT support includes helpdesk support, proactive monitoring and maintenance, cybersecurity protection, Microsoft 365 support, secure backups, and ongoing IT management to keep business systems reliable and secure.

What does Office 365 support cover?

Office 365 Support,

Support can include user setup, mailbox issues, Teams/SharePoint troubleshooting, security settings, and ongoing administration. Services are delivered remotely and on-site for businesses across Northamptonshire.

What help do you give during the move to Office 365?

Office 365,

We'll plan everything, move your data securely, set up your services, and train your team. You won't need to worry about a thing - we've got it covered. Services are delivered remotely and on-site for businesses across Northamptonshire.

What information do you need to propose a similar solution?

Case Studies,

A summary of your current setup, user count, key challenges, and any compliance requirements helps us scope an approach.

What information should I include when requesting support?

Contact Us,

Include your company name, contact details, the issue description, affected users/devices, and any urgent deadlines. Services are delivered remotely and on-site for businesses across Northamptonshire.

What is an anti-spam solution?

Anti-Spam Solutions,

Anti-spam filters reduce unwanted and malicious email by detecting spam, phishing attempts, and suspicious attachments or links.

What is an IT maintenance contract?

Maintenance Contracts,

An agreement that defines what’s supported, expected response times, and proactive maintenance to reduce issues and downtime. Services are delivered remotely and on-site for businesses across Northamptonshire.

What is business IT support?

IT Support,

Business IT support is the ongoing management, monitoring, and support of a company’s technology systems. Instead of reacting to problems when they occur, Ashby Computers takes a proactive approach, maintaining systems, resolving issues quickly, and reducing the risk of downtime, security breaches, and lost productivity.

What is Cyber Essentials, and why does my business need it?

Cyber Security,

Cyber Essentials is a UK Government–backed certification that helps protect your organisation against common online threats. Achieving it shows your customers and partners that you take cyber security seriously and can help you meet supply chain or regulatory requirements.

What is email signature management?

Exclaimer Services,

A centrally managed way to keep staff email signatures consistent, compliant, and easy to update across the organisation.

What is Exclaimer Signature Management?

Exclaimer Services,

Exclaimer is a business email signature management system. It has allocated administrators, i.e. Department Managers or HR Management, who can create, update and manage every user’s email signature from one location.

What is financial service IT support?

IT Support for Finance,

IT support for financial services is an IT service tailored specifically to the needs of financial service providers. This can include a fully managed IT package or ad-hoc IT support. These IT services focus on providing a secure IT infrastructure for staff and clients so sensitive data can be safely stored and shared. Services are delivered remotely and on-site for businesses across Northamptonshire.

What is healthcare and medical IT support?

IT Support for Healthcare,

Healthcare IT support is a managed IT service bespoke to the healthcare and medical sectors. IT services often focus on the requirements and security needs of a healthcare facility and often include cyber security, email support, Cloud solutions and IT maintenance. Services are delivered remotely and on-site for businesses across Northamptonshire.

What is helpdesk support?

IT Helpdesk,

Helpdesk support provides expert IT assistance for businesses, solving technical issues quickly and efficiently. Ashby Computer Services acts as your outsourced helpdesk, handling all your IT problems. Services are delivered remotely and on-site for businesses across Northamptonshire.

What is IT support for construction?

IT Support for Construction,

Construction IT support is a managed IT service focused on the requirements of the construction and building industry. IT services are tailored to the client's needs and budgets. These services can include anything from cyber security and cloud solutions to email support and maintenance. Construction companies will also have access to qualified IT technicians to help resolve issues and enhance their IT performance. Services are delivered remotely and on-site for businesses across Northamptonshire.

What is legal IT support?

IT Support for Law Firms,

Legal IT support refers to specific IT services best suited to the legal sector. This can include a fully managed IT package or ad-hoc support. These services are tailored to your law firm or solicitors’ needs and focus on providing a secure IT infrastructure for staff and clients. Services are delivered remotely and on-site for businesses across Northamptonshire.

What is manufacturing IT support?

IT Support for Manufacturing,

Manufacturing IT support is an IT service dedicated to the manufacturing industry. IT services are tailored and installed to meet the manufacturing company's needs. This can include anything from Cloud solutions and email support to automation software and cyber security. Manufacturers with IT support have access to certified IT technicians to resolve IT issues and enhance their IT setup, all with the peace of mind that their data is secure and operations will run smoothly. Services are delivered remotely and on-site for businesses across Northamptonshire.

What is the difference between managed IT services and ad-hoc support?

Managed IT Services,

Managed services include proactive monitoring and maintenance alongside support, helping prevent issues rather than only reacting to them. Services are delivered remotely and on-site for businesses across Northamptonshire.

What is web filtering?

Web Filtering,

Web filtering controls and monitors internet access to reduce risk from malicious or inappropriate sites and improve productivity.

What issues can be resolved remotely?

IT Remote Support,

Ashby Computers can fix most software problems and perform maintenance remotely. Hardware faults or internet issues may require in-person support.

What makes a good helpdesk?

IT Helpdesk,

A good helpdesk is responsive, reliable, and offers personalised support. Ashby Computers tailors solutions to your needs, ensuring fast, effective service.

What makes you different from other IT support companies in Northamptonshire?

Small Business IT Support,

As Microsoft Gold partners, we have access to advanced resources and training. Ashby Computers focus exclusively on Northamptonshire and surrounding areas, ensuring responsive, personal service. Services are delivered remotely and on-site for businesses across Northamptonshire.

What Microsoft 365 services can be backed up?

Office 365 Backup,

Depending on the solution, backups can cover Exchange Online mailboxes, OneDrive, SharePoint, and Teams data. Services are delivered remotely and on-site for businesses across Northamptonshire.

What Microsoft Azure services do you support?

Microsoft Azure Services,

Ashby Computers can help with Azure fundamentals such as virtual machines, backups, identity integration, and cloud networking,based on your requirements. Services are delivered remotely and on-site for businesses across Northamptonshire.

What ongoing support do you provide?

Office 365,

From resetting passwords to solving technical hiccups, our local support team is just a phone call away. No lengthy queues or overseas call centres - just straightforward help when you need it. Services are delivered remotely and on-site for businesses across Northamptonshire.

What response times are available?

Small Business IT Support,

By default our support contracts are 4 working hours, however we rarely ever take that long (not once in the past 4 years) with the current response time for the past trailing 7 days being 11 minutes.

What services does Ashby Computers provide?

About,

Ashby Computers support small and mid-sized businesses with IT support, cyber security, Microsoft 365 and cloud services, plus ongoing managed services. Services are delivered remotely and on-site for businesses across Northamptonshire.

What should I include in my application?

Careers,

A CV outlining relevant experience and certifications, plus a brief note about the role you’re applying for and why.

What types of issues can be fixed remotely?

IT Remote Support,

Most user, device, Microsoft 365, and many network issues can be resolved remotely, reducing downtime and travel costs.

What’s included in your basic IT support package?

Small Business IT Support,

Ashby Computers’ packages include server monitoring, anti-virus protection, and system maintenance. Ashby Computers also provide technical advice to help you make informed IT decisions. Services are delivered remotely and on-site for businesses across Northamptonshire.

What’s included in managed IT support for law firms?

IT Support for Law Firms,

Ashby Computers’ managed IT packages are bespoke to your law firm’s requirements and scalable as your firm expands to more devices and users. Managed IT support often includes cyber security assessments, Cloud services and Office 365 solutions, and continuous remote IT support. Basically, any IT solution that increases your digital safety, operational efficiency and return on investment. Services are delivered remotely and on-site for businesses across Northamptonshire.

What’s the difference between break/fix and a maintenance contract?

Maintenance Contracts,

Break/fix is reactive and billed per job. Maintenance contracts include ongoing support and proactive checks for a predictable monthly cost.

What’s the difference between consumer and business anti-virus?

Anti-Virus Solutions,

Business solutions typically include central management, reporting, policy control, and better support for multi-device environments.

What’s the difference between Cyber Essentials and Cyber Essentials Plus?

Cyber Security,

Cyber Essentials covers a self-assessment and guidance to ensure your systems meet essential security controls. Cyber Essentials Plus includes independent testing and verification by a qualified assessor, providing a higher level of assurance to your stakeholders.

What’s the difference between managed IT support and break/fix IT support?

IT Support,

Managed IT support is proactive and ongoing, focusing on preventing problems before they occur. Break/fix IT support only reacts when something goes wrong, which can lead to increased downtime and unpredictable costs.

Where do you provide support?

About,

Ashby Computers provide remote support and, where required, onsite support depending on your needs and location. Services are delivered remotely and on-site for businesses across Northamptonshire.

Which email providers do Exclaimer work with?

Exclaimer Services,

Exclaimer software has been designed to work with several email providers, including Office 265, Microsoft 365, Google Workspace, and Microsoft Exchange. Services are delivered remotely and on-site for businesses across Northamptonshire.

Who do you provide IT support for?

IT Support,

Our IT support services are designed for small and medium-sized businesses that rely on secure, reliable technology to operate efficiently. We support businesses across a range of industries, including professional services, healthcare, manufacturing, and construction.

Who needs Managed IT Services?

Managed IT Services,

Business owners and managers frustrated or distracted by continuous IT issues would benefit from Managed IT Services. By outsourcing your IT tasks to industry experts, you can focus on your business while we ensure your IT infrastructure operates productively, securely and profitably. Services are delivered remotely and on-site for businesses across Northamptonshire.

Why is Cyber Security Awareness Training important for my staff?

Cyber Security,

Most cyberattacks exploit human error. Awareness training helps your employees recognise phishing attempts, avoid unsafe behaviours, and respond correctly to suspicious activity, making them your first line of defence. Services are delivered remotely and on-site for businesses across Northamptonshire.

Why should I choose Ashby Computer Services?

IT Helpdesk,

Ashby Computers focus on building strong, long-term partnerships with clients, offering dedicated IT support and maintaining a high retention rate. Services are delivered remotely and on-site for businesses across Northamptonshire.

Will anti-spam block legitimate emails?

Anti-Spam Solutions,

Filters can be tuned to your business. Ashby Computers configure policies and allow-lists to reduce false positives. Services are delivered remotely and on-site for businesses across Northamptonshire.

Will web filtering slow down browsing?

Web Filtering,

Modern solutions are designed to minimise impact. We’ll recommend options that fit your performance needs.

Will you support our existing IT systems and software?

IT Support,

Yes - we support a wide range of existing systems and software, including Microsoft 365, Windows servers and desktops, cloud services, networking equipment, and business applications.