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Northants ACRE – Onboard

Northamptonshire ACRE (Action with Communities in Rural England) is a countywide, independent charitable organisation working with rural communities to improve their quality of life, especially for the disadvantaged. We are one of 38 Rural Community Councils working across England, which makes up the ACRE network.

Challenges

A returning customer for Ashby Computers, ACRE were on our support for a long time, before leaving our services for cost reasons.

Recently the management has changed and as such the new CEO wanted to get us back onboard for support, after a challenging period of poor support from the incumbent IT they had moved to, to save costs.

Solution

We met with the new Leadership Team, re introduced ourselves (for the newer members) and showed them our new offerings in the support space, since they had left.

Implementation/Process

We planned and booked an engineer to onboard them onsite, for a face to face visit, so their staff could get comfortable with us, and so that our staff can get used to their workings and staff as well.

Results/Benefits

The customer has never been happier, they get a fast response, fast resolution, and we are now cheaper than their incumbent IT support.

We now have a feel for their needs, and they have a good understanding of us as well. The relationship goes from strength to strength.

Key Takeaways

  • A stronger relationship with face to face meetings
  • Customer more confident with their IT
  • Fast responses and fast resolutions

For more information about our services, please call us today on 01604 790979