Tomita UK – onboarding of IT support
Challenges
The prospective customer came to us as part of an initiative to change their IT Support supplier. The incumbent IT support company were not performing well enough for the customers needs, were not picking up on basic issues, and left a general bad impression for the customer.
Solution
We went into site to physically meet and greet the prospective customer, with a view to listening to their issues, and finding options that would work for them in our support structure.
We were able to put together a support plan for them that met their unique needs. The agreed and went ahead with this proposal.
Implementation/Process
As part of our onboarding, we allow an engineer to site for half a day for onboarding and fault finding. This gave the customer the chance to meet one of our engineers and form a face to face relationship with them.
Onsite we found a few issues that were present and resolved them for the customer, increasing network security and stability.
We resolved ongoing issues with their backups.
Results/Benefits
The customer now has an IT partner that responds withing half an hour to their issue, and most of the time resolves the issue there and then.
We have given them a working backup solution for security of the system.
Their network is more secure and stable.
Key Takeaways
- Customer has a faster more responsive IT support partner
- Customer now has robust backups
- Customer now has a more secure and stable network
For more information about our services, please call us today on 01604 790979