IT Support getting you down? Here’s the 3 top reasons local businesses are frustrated with their current IT provider.
Sometimes in business, you start to think about switching out various services to help increase profit and grow your business.
IT Support and technology solutions are some of the areas that we find many local businesses look at to help optimize systems and processes.
This, in turn, can help reduce costs and make for smooth running systems.
In this article, we’re going to reveal the 3 top reasons most local business owners switch to us for their IT support.
Slow to respond
Have you ever faced an issue with your desktop computer or mobile phone and need it fixed immediately – ringing the IT support helpdesk gets you to nowhere, and you have to “log a ticket” via email.
You wait hours for a response and have to chase up to find out if anyone has even bothered to look into your issue.
Does this sound familiar?
Slow response from your current IT supplier is the number one reason we see many new clients switch to us, and it’s easy to guess why.
You expect fast, efficient service with a reasonable turnaround time to resolve issues – established IT providers get the basics right, and this is definitely top of the list.
Security breaches, prolonged downtime or significant data loss are all classed as substantial disasters in the world of IT. We tend to get enquiries a few months after the fact – with local businesses unhappy with both the disaster and the bill for the recovery from their current provider.
There’s nothing managed about these types of situations, and with ransomware threats ever-present, we increasingly take on new business due to these types of incidents.
Not the right fit
Sometimes your business just outgrows the current IT supplier. A good example of this was when we had a past client that was happy with their provider. However, there was nothing special the provider could offer in relation to optimizing business processes for the digital age.
When COVID hit, our client was looking for a digital sign-in system for their reception. Met with blank faces by the IT provider, they quickly found us, and we’re now reviewing many of the manual processes and prioritizing the next digitization project.
If any of these scenarios sound familiar or you can relate to them, we need to talk today. Give us a call.